Privacy

This privacy policy sets out how The Foxhound Inn uses and protects any information collected when using this website or dealing with clients.

The Foxhound Inn  does not need to be registered as a data controller as it is only processing personal data for the core business purposes.

Your privacy is important to us and we are committed to a privacy policy that shows respect for our client’s personal data in a professional, regulatory and transparent way.

Please note that we may change this page from time to time as our business changes. You should therefore periodically check this page to ensure you are happy with the way we view your personal information.

Introduction

This document covers the following points regarding the privacy of your data.

1. Information we collect
2. Lawful basis of processing
3. Who we share data with
4. How data is used
5. How long data is held
6. Your personal rights
7. Security
8. Links to other websites
9. Data security breach procedure

1 Information we collect from you

• Full name
• Address
• Post code
• Email address
• Telephone numbers

1.1 Information we collect when you visit our website

This website uses cookies. Please see our separate cookies policy.

1.2 Information we collect from third parties

When we are required by law or business need, we will use third party checks to verify identity, criminal checks or credit references. Please note these third parties will only be used with your permission.

2 Lawful basis of processing

The Foxhound Inn will only process your personal data under one of the six legal grounds stated under the GDPR regulations, namely: contract, legal obligation, vital interests, public interest, legitimate interests and consent.

3 Who we share your personal data with

We do not sell or rent your personal information to third parties.

We may share your personal information where necessary with trusted third-party service providers who help us operate our business, including payment processing providers, website hosting providers, IT support providers, booking or reservation systems, professional advisers (such as accountants), and government or law enforcement authorities where we are required to do so by law.

Any third parties who process personal data on our behalf are required to keep your information secure and only use it for the purposes for which it was provided.

4 How your information is used

The personal information we collect is used only for legitimate business purposes, including:

• Responding to enquiries made through our website, by email or by telephone.
• Managing table bookings, event bookings and customer enquiries.
• Providing our food, drink and hospitality services.
• Processing payments made on-site (please note that payment card information is processed securely by our payment service provider and is not stored by us).
• Contacting you regarding a booking or enquiry where necessary.
• Sending marketing information or special offers where you have given your consent (you may opt out at any time).
• Complying with legal and regulatory obligations.
• Preventing fraud and protecting our business, staff and customers.
• Operating CCTV systems at our premises for the purposes of crime prevention, public safety, and the protection of our staff, customers and property. CCTV images are retained only for as long as reasonably necessary unless required for the investigation of an incident or by law.

5 How long is your information held for

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations.

Different types of information are retained for different periods. For example:

• Booking and enquiry information is retained only for as long as necessary to manage your booking, respond to your enquiry and maintain appropriate business records.
• Financial and accounting records are retained for up to six years where required by law.
• Marketing information is retained until you withdraw your consent or ask us to stop contacting you.
• CCTV recordings are normally retained for up to 31 days unless they are required for the investigation of an incident or to comply with a legal obligation.

6 Your personal rights

• You can ask for a copy of your personal information we hold
• You can ask us to correct your personal information
• You can ask us to delete your personal information
• You can withdraw consent to use your data
• Lodge a complaint with the Information Commissioners Office

7 Security

We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard the information we collect online.

8 Links to other websites

Our website may contain links to enable you to visit other websites of interest. However, once you have used these links and leave our site, you should note that we do not have any control over the website you visit. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites. You should exercise caution and look at the privacy policy applicable to the website in question.

9 Data Security Breach Procedure

In the event of a data security breach, this will be communicated to those users affected and an emergency plan will be put into action. A notification will be sent to those affected within 72 hours.